Order Cancellation Policy
Last Updated: August 25, 2026
North Shore Teez creates custom and made-to-order apparel. Because production and fulfillment can begin shortly after an order is placed, this Order Cancellation Policy explains when a cancellation or order change may be possible and how to submit a request.
Quick Reference
| Topic | Summary |
|---|---|
| Cancellation Window | Submit the request within 12 hours after purchase and before the order enters production or fulfillment. |
| Custom Orders | Once production begins, custom or made-to-order apparel cannot be cancelled or modified. |
| How to Request | Email support@northshoreteez.com or call +1 (412) 742-4913 with your order number. |
| Order Changes | Address, size, color, artwork, and other changes may be considered only within the 12-hour window; changes are not guaranteed. |
| Approved Cancellation Refund | Issued to the original payment method after the cancellation is confirmed. |
1. Twelve-Hour Cancellation Window
You may request to cancel an order within 12 hours after completing your purchase, provided the order has not entered production, fulfillment, pickup preparation, or shipment processing.
North Shore Teez works with fulfillment partners and produces custom apparel. For that reason, we may begin production quickly. Submitting a request within 12 hours does not guarantee cancellation if production or fulfillment has already begun before we receive or process the request. We will confirm the outcome by email.
2. How to Request a Cancellation
To request a cancellation, contact us as soon as possible using one of the following methods:
- Email: support@northshoreteez.com
- Phone: +1 (412) 742-4913
Please include:
- Your order number;
- The name and email address used at checkout;
- The word “Cancellation” in the email subject line, when contacting us by email; and
- A clear statement that you want to cancel the order.
Our customer service team generally responds within one business day. If your request is received outside business hours, we will review it on the next business day.
3. Order Changes and Modifications
If you need to change your shipping address, garment size, color, text, artwork, quantity, or another order detail, contact us within the same 12-hour window. We will make reasonable efforts to help if production or fulfillment has not begun, but we cannot guarantee a modification.
Once production begins, changes are generally not possible. North Shore Teez is not responsible for customer-entered errors in artwork, text, sizing, color selection, or shipping information when a change request is received after production or fulfillment has started.
4. Custom and Made-to-Order Apparel
Custom and made-to-order apparel is produced specifically for the details selected or supplied with your order. Once production begins, the materials, labor, and customization process may already be committed to that order. Therefore, custom orders cannot be cancelled after production starts.
If your completed custom item arrives damaged, defective, incorrect, or materially different from the approved order because of an error by North Shore Teez or its fulfillment partner, please review our Return and Refund Policy for available remedies.
5. Orders Already Shipped or Ready for Pickup
An order cannot be cancelled after it has shipped or after you have received a “ready for pickup” notice. Eligible issues with a delivered order are governed by our Return and Refund Policy.
6. Cancellations by North Shore Teez
In limited circumstances, North Shore Teez may cancel an order before shipment or pickup. Examples include a payment authorization failure, suspected fraud, unavailable product or production capacity, an apparent pricing or technical error, or content that we cannot lawfully or appropriately produce.
If we cancel an order after payment has been captured, we will notify you using the contact information provided at checkout and issue a refund to the original payment method. Your payment provider may require additional time to display the refund.
7. Refund Timing for an Approved Cancellation
When a cancellation request is approved, North Shore Teez will begin processing the refund to the original payment method. Internal processing generally takes 1–2 business days. After we process the refund, your bank, card issuer, or PayPal may require an additional 3–10 business days to post the funds.
North Shore Teez cannot redirect an approved refund to a different credit card, PayPal account, or other payment method.
8. Local Pickup Orders
Local pickup orders are subject to the same 12-hour cancellation rule. An order cannot be cancelled after production begins or after we send a ready-for-pickup notification.
Local pickup is available by prior confirmation at:
North Shore Teez
100 Fifth Ave, Suite 410
Pittsburgh, PA 15222
United States
9. Contact and Business Information
If you need help with a cancellation request, please contact North Shore Teez:
- Merchant of Record: North Shore Teez
- Email: support@northshoreteez.com
- Phone: +1 (412) 742-4913
- Customer Service Hours: Monday–Friday, 10:00 AM–7:00 PM Eastern Time
- Customer Service and Pickup Address: 100 Fifth Ave, Suite 410, Pittsburgh, PA 15222, United States
- Website: https://northshoreteez.com/
10. Related Policies and Updates
This policy should be read together with our Return and Refund Policy, Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service.
North Shore Teez may update this Cancellation Policy from time to time. Any update will be posted on this page with a revised “Last Updated” date. The version in effect when you place an order applies to that order unless a change is required by law.
