Return and Refund Policy

Last Updated: June 18, 2026

Overview

At North Shore Teez, we stand behind the quality of our custom-printed and embroidered apparel. This Return and Refund Policy outlines the terms under which you may return items and receive refunds. We are committed to transparency and customer satisfaction, and we encourage you to review this policy carefully before making a purchase.

1. Important Notice About Custom Orders

North Shore Teez specializes in custom-made, made-to-order apparel. Because each item is created specifically for your order based on your design specifications, returns are generally not accepted for change of mind, sizing issues, or customer remorse.

Custom or personalized orders are non-returnable unless the item arrives defective, damaged, or incorrect due to our production error.

We strongly recommend that you carefully review your order details, including size, color, design placement, and other specifications, before submitting your order. Once your order enters production (typically within 12 hours of placement), modifications and cancellations are not permitted.

2. Return Eligibility and Window

We accept returns for items that do not meet your expectations or that arrive damaged or defective. To be eligible for a return, the following conditions must be met:

2.1 Return Request Timeline

Return requests must be initiated within 14 calendar days from the date of delivery. Requests submitted after this period will not be accepted.

2.2 Item Condition

Items must be in their original, unused condition: unworn, unwashed, unaltered, and free from damage (except for defects caused by manufacturing or shipping).

2.3 Original Packaging

All original North Shore Teez tags, labels, and packaging must be intact and included with the return.

2.4 Proof of Purchase

You must provide your order confirmation or receipt as proof of purchase.

2.5 Qualifying Reasons for Return

The following are the ONLY reasons for which we accept returns:

Defective or Damaged Items: Manufacturing defects (torn fabric, seam failures, broken zippers, etc.), production errors (wrong size shipped, wrong color shipped, significant print errors), or damage caused during shipping.

Wrong Item Received: If we shipped an incorrect item due to our error.

2.6 Non-Returnable Items

The following items are NOT eligible for return or refund:

• Items marked as “Final Sale” at the time of purchase.
• Custom or personalized orders (unless the item arrives defective or with a manufacturing error caused by us).
• Items that show signs of wear, washing, or alteration.
• Items returned without original tags, labels, or packaging.
• Items returned after the 14-day return window has closed.
• Items returned without a valid Return Authorization (RA) number.
• Items returned for sizing issues or change of mind (custom orders).

3. Order Cancellation

If you wish to cancel your order before it is processed and shipped, please contact us as soon as possible.

3.1 Cancellation Window

Orders may be cancelled without penalty within 12 hours of purchase, provided the order has not yet entered the fulfillment or production stage.

3.2 How to Cancel

Contact our customer support team at support@northshoreteez.com or call +1 (412) 742-4913 with your order number.

3.3 After 12 Hours

Once an order has entered production or fulfillment, it cannot be cancelled. In this case, you may proceed with a return once you receive the item, following the return process outlined in this policy.

4. Return Shipping and Costs

The cost of return shipping depends on the reason for the return:

4.1 Return Address

North Shore Teez, 100 Fifth Ave, Suite 410 Pittsburgh, PA 15222, USA

4.2 Important Shipping Requirements

We do not accept returns sent via non-trackable methods. Always use a carrier that provides tracking, and keep your tracking number until the return is processed.

5. Refund Processing and Timeline

Once we receive your return, we will process it according to the following timeline:

5.1 Inspection Period

Upon receipt, we will inspect your return within 3–7 business days to verify that the item meets the return conditions outlined in this policy.

5.2 Refund Issuance

If your return is approved, the refund will be processed to your original payment method within 3–7 business days of inspection approval.

5.3 Bank Processing Time

Depending on your financial institution or payment provider, it may take an additional 3–10 business days for the refunded amount to appear in your account after we process the refund.

5.4 Restocking Fee

We do not charge restocking fees for any eligible returns.

5.5 Refund Method

Refunds will be issued to your original payment method (credit card, debit card, PayPal, etc.). We do not issue refunds as store credit or gift cards unless you specifically request this option.

6. How to Initiate a Return

To start the return process, please follow these steps:

Step 1: Contact Us

Email support@northshoreteez.com with your order number and the reason for your return. Include clear photos of any defects or damage if applicable.

Step 2: Receive Return Authorization

Our customer support team will respond within 24 business hours to validate your return request and provide you with a Return Authorization (RA) number.

Step 3: Prepare Your Return

Pack the item securely in its original packaging with all tags and labels intact. Include your order confirmation and RA number inside the package.

Step 4: Ship Your Return

• If a pre-paid label was provided, print it and attach it to your package.
• If you are responsible for shipping costs, use a trackable carrier and keep your tracking number.

Step 5: Receive Your Refund

Once we receive, inspect, and approve your return, we will process your refund to your original payment method. You will receive an email confirmation when your refund has been processed.

7. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we want to make it right. Please contact us immediately with photos of the damage or defect:

• Email: support@northshoreteez.com
• Phone: +1 (412) 742-4913
• Response Time: We will respond to damage or defect claims within 24 business hours.

In most cases, we will provide a pre-paid return label and issue a replacement or full refund at no cost to you.

8. Special Circumstances

8.1 Defective Items Upon Arrival

If your package arrives damaged or the item is defective, please follow these steps:

1. Document the Damage: Take clear, detailed photos of the damaged packaging and the item itself, showing the extent of damage.
2. Contact Us Immediately: Email support@northshoreteez.com or call +1 (412) 742-4913 with your order number, photos, and a description of the damage. Please do this within 48 hours of delivery.
3. Preserve Packaging: Do not discard the original packaging, shipping materials, or damaged item. Keep them available for carrier inspection if needed.
4. Resolution: We will work with you and the carrier to resolve the issue. In most cases, we will provide a pre-paid return label and issue a replacement or full refund at no cost to you.

8.2 Lost or Non-Delivered Packages

If your package does not arrive within the estimated delivery timeframe, please contact us immediately with your order number and tracking information. We will investigate with the carrier and work to resolve the issue.

9. Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us:

• Email: support@northshoreteez.com
• Phone: +1 (412) 742-4913
• Business Hours: Monday – Friday, 10:00 AM – 7:00 PM EST
• Business Address: 100 Fifth Ave, Suite 410, Pittsburgh, PA 15222, USA
• Trading Name: North Shore Teez
• Legal Name: SENSKE CPAP SUPPLY INCORPORATED

10. Policy Updates

North Shore Teez reserves the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of any updates.