Shipping Policy
Last Updated: August 25, 2026
North Shore Teez is committed to providing clear shipping information for every order placed through https://northshoreteez.com/. This Shipping Policy explains our U.S. delivery options, processing estimates, tracking, local pickup, and the steps to take if a shipment is delayed, damaged, or missing.
Quick Reference
| Topic | Summary |
|---|---|
| Shipping Availability | At this time, North Shore Teez ships to addresses within the United States only. |
| Standard Shipping | $6.99 USD for U.S. orders with a merchandise subtotal below $99.00. |
| Free Shipping | Available for eligible U.S. orders with a merchandise subtotal of $99.00 or more, before taxes and after discounts. |
| Order Processing | Typically 1–3 business days before shipment; custom production may require additional time. |
| Estimated Transit Time | Typically 5–10 business days after processing. Delivery estimates are not guaranteed dates. |
| Local Pickup | Available by prior confirmation at 100 Fifth Ave, Suite 410, Pittsburgh, PA 15222. |
| Tracking | Shipping confirmation with carrier information and tracking is sent after an order ships. |
| Damage Reporting | Please notify us within 48 hours of delivery and retain the packaging when possible. |
1. Where We Ship
North Shore Teez currently ships orders to delivery addresses within the United States. We do not currently offer international shipping. If you are outside the United States, please do not place an order for shipment to an unsupported destination.
2. U.S. Shipping Rates and Delivery Estimates
We offer transparent shipping rates for U.S. orders. Shipping eligibility and available options are displayed at checkout before you submit payment.
| Shipping Method | Merchandise Subtotal | Shipping Cost | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Under $99.00 | $6.99 USD | 5–10 business days after processing |
| Free Standard Shipping | $99.00 and above | Free | 5–10 business days after processing |
Free-shipping calculation: The $99.00 threshold is based on merchandise subtotal after discounts and before taxes. Shipping charges, taxes, and other amounts that may be shown at checkout do not count toward the threshold.
Delivery estimates: Transit estimates begin after processing is complete. They are estimates only, not guaranteed delivery dates. Carrier conditions, weather, public holidays, order volume, service disruptions, and address issues may affect delivery timing.
3. Order Processing and Custom Production
Most orders require approximately 1–3 business days for order review, production coordination, quality review, packaging, and shipment preparation. Processing time is separate from carrier transit time.
North Shore Teez creates custom and made-to-order apparel. Depending on the garment, artwork, order quantity, or production requirements, a custom order may need additional time before it is ready to ship. If an item has a different production estimate, that information will be shown on the product page, at checkout, or communicated to you after purchase.
Our standard business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
4. Fulfillment Partners and Carriers
Orders may be produced, packed, or shipped by a North Shore Teez fulfillment partner. We select the appropriate fulfillment location and carrier based on the ordered item, production capacity, and delivery destination.
Depending on the shipment, carriers may include USPS, UPS, FedEx, or another carrier selected for the order. The carrier used for your shipment will be shown in your shipping confirmation email when tracking is available.
5. Local Pickup
Local pickup is available by prior confirmation at:
North Shore Teez
100 Fifth Ave, Suite 410
Pittsburgh, PA 15222
United States
Choose local pickup at checkout only when the option is available, or contact us before placing your order to confirm eligibility. Please wait for a written “ready for pickup” confirmation before visiting. Pickup availability, preparation time, and any identification requirements will be stated in the confirmation.
6. Order Tracking and Shipment Notifications
When your order ships, we will send a shipping confirmation to the email address provided at checkout. When available, that message will include:
- The carrier name;
- A tracking number or tracking link;
- Shipment status information; and
- An estimated delivery date supplied by the carrier.
Tracking updates are provided by the carrier. Please allow time for the carrier to activate the tracking number after the shipping confirmation is sent.
7. Address Accuracy and Delivery Responsibility
Please review your shipping address carefully before submitting an order. Your address should include the recipient’s full name, street address, apartment, suite, or unit number when applicable, city, state, ZIP code, and a reachable phone number for delivery questions.
North Shore Teez will ship to the address provided at checkout. We are not responsible for delays, failed delivery, or additional shipping charges resulting from an inaccurate, incomplete, undeliverable, or customer-entered incorrect address. If a package is returned to us because of an address issue, we will contact you about available next steps. Additional shipping charges may apply before reshipment.
If you need to change an address, contact support@northshoreteez.com immediately. We can only consider an address change before the order has entered production or shipment processing; changes are not guaranteed.
8. Delivery Delays, Lost Packages, and Marked-Delivered Orders
Once a package is accepted by a carrier, carrier operations control the delivery route and timing. Delays may occur for reasons outside our control, including weather, carrier disruptions, peak-season volume, public holidays, address verification, or other operational events.
If your order has not arrived within 20–25 business days after shipment, please contact us with your order number and tracking details. We will review the shipment and, where appropriate, work with the carrier to investigate.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the carrier first. Then contact us promptly with your order number and tracking information. We will review the situation and explain the available next steps.
9. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please take the following steps:
- Take clear photographs of the item, shipping box, and packaging.
- Contact us at support@northshoreteez.com or +1 (412) 742-4913 within 48 hours of delivery when possible.
- Include your order number, a description of the issue, and your photographs.
- Keep the item and its original packaging until we provide instructions.
For a verified North Shore Teez error, production defect, incorrect item, or shipping damage, we will provide a resolution under our Return and Refund Policy. This may include a remake, replacement, or refund, depending on the circumstances.
10. Shipping Restrictions
- One address per order: Each order can be shipped to one delivery address. Place separate orders if you need items delivered to different addresses.
- PO Boxes: PO Box delivery may be available when the selected carrier supports it. Some services, including certain UPS or FedEx services, cannot deliver to PO Boxes.
- APO/FPO addresses: Availability may vary by product and carrier. Contact us before ordering if you need delivery to an APO/FPO address.
- Unsupported destinations: We do not currently ship outside the United States.
11. Contact and Business Information
For help with shipping, tracking, or pickup, please contact North Shore Teez:
- Merchant of Record: North Shore Teez
- Email: support@northshoreteez.com
- Phone: +1 (412) 742-4913
- Customer Service Hours: Monday–Friday, 10:00 AM–7:00 PM Eastern Time
- Customer Service and Pickup Address: 100 Fifth Ave, Suite 410, Pittsburgh, PA 15222, United States
- Website: https://northshoreteez.com/
12. Related Policies and Updates
This policy should be read together with our Return and Refund Policy, Payment Policy, Cancellation Policy, Privacy Policy, and Terms of Service.
North Shore Teez may update this Shipping Policy from time to time. Any update will be posted on this page with a revised “Last Updated” date. The version in effect when you place an order applies to that order unless a change is required by law.
