Return and Refund Policy

Last Updated: August 25, 2026

At North Shore Teez, we create custom and made-to-order apparel designed around your selected garment, size, color, and artwork. This Return and Refund Policy explains when a return, replacement, or refund may be available for an order placed through https://northshoreteez.com/. Please review this policy before placing an order.

Quick Reference

Topic	Summary
Eligible Return Request Window	Within 14 calendar days after delivery for an eligible issue.
Custom / Made-to-Order Apparel	Final sale, except when an item is damaged, defective, incorrect, or materially different from the order because of our error.
Return Shipping for Our Error	North Shore Teez provides return instructions and, when a return is required, a prepaid label at no cost to the customer.
Customer-Responsibility Return	Custom orders are not eligible for change-of-mind or sizing returns. If North Shore Teez authorizes a discretionary exception, the customer is responsible for return shipping unless we confirm otherwise in writing.
Restocking Fee	No restocking fee is charged for an approved eligible return.
Refund Timing	Inspection generally takes 3–7 business days after receipt; banks and payment providers may require an additional 3–10 business days to post funds.
Cancellation Window	Within 12 hours after purchase and before production or fulfillment begins. See our Cancellation Policy for full details.

1. Custom and Made-to-Order Apparel

North Shore Teez specializes in custom and made-to-order apparel. Each order may be produced according to the garment options, sizing, colors, text, artwork, and other specifications selected or supplied by the customer. For that reason, custom and personalized products are generally final sale once production begins.

Custom or made-to-order apparel is not eligible for a return, exchange, or refund because of a change of mind, a customer-selected size issue, a preference about color, or an error in customer-supplied artwork, text, or order details. This limitation does not apply when the item is damaged, defective, incorrect, or materially different from the approved order because of an error by North Shore Teez or its fulfillment partner.

2. Eligible Reasons for a Return, Replacement, or Refund

You may request a return, replacement, or refund when one of the following applies:

• Incorrect item: You received a garment, size, color, or design that differs materially from the order confirmation because of our error.
• Manufacturing or print defect: The item has a material production defect, such as a damaged garment, significant print error, seam failure, or other defect that affects ordinary use.
• Damage in transit: The item arrived damaged during shipment.

North Shore Teez will review the information you provide and may offer a replacement, remake, repair where appropriate, or refund. The appropriate resolution will depend on the nature of the verified issue and product availability.

3. Return Request Window and Conditions

For an eligible issue, you must contact us within 14 calendar days after the package is delivered. To help us evaluate the request, please provide your order number, the email address used at checkout, and clear photographs of the item and any relevant packaging.

Where a physical return is requested, the item must be returned in the condition received, including original tags, labels, and packaging when reasonably available. Do not wash, wear, alter, or discard an item that you believe is defective or incorrect before contacting us, unless doing so is necessary for safety.

For transit damage, please contact us within 48 hours of delivery when possible and retain the outer packaging. Prompt notice helps support any carrier claim, but it does not eliminate your right to contact us within the applicable 14-day eligible-request window.

4. Items Not Eligible for Return or Refund

The following are not eligible for return, exchange, or refund except where an eligible error described in Section 2 applies:

• Custom, personalized, or made-to-order items returned because of a change of mind, customer-selected sizing, or preference.
• Items marked “Final Sale” at the time of purchase.
• Items that have been worn, washed, altered, damaged after delivery, or otherwise changed from their received condition.
• Orders containing incorrect customer-supplied text, artwork, design instructions, sizes, colors, or shipping information.
• Returns sent without first receiving instructions from North Shore Teez.

5. How to Request a Return

1. Contact Support: Email support@northshoreteez.com or call +1 (412) 742-4913 within the applicable request window.
2. Provide Order Details: Include your order number, the reason for your request, and clear photos of the product and packaging when the request involves damage, a defect, or an incorrect item.
3. Wait for Instructions: Our team will review your request and generally responds within one business day. Do not send an item back until we provide written return instructions.
4. Return the Item if Requested: Package the item securely and follow the instructions provided. For a confirmed North Shore Teez error, we will provide a prepaid label when a return is required.
5. Receive a Resolution: Once we receive and inspect the return, we will confirm whether a replacement, remake, or refund has been approved.

6. Return Shipping and Return Address

For an approved return resulting from a verified error by North Shore Teez, an incorrect item, a confirmed defect, or shipping damage, North Shore Teez will provide return instructions and cover return shipping if the item must be returned.

Custom orders are not normally eligible for customer-remorse returns. If North Shore Teez authorizes an exception in writing, the customer is responsible for the actual cost of return shipping unless we state otherwise.

Do not mail a return before receiving written instructions. When we authorize a return, the designated return address is:

North Shore Teez
100 Fifth Ave, Suite 410
Pittsburgh, PA 15222
United States

When using a customer-paid shipment, we recommend a trackable carrier and retaining the tracking number until the matter is resolved.

7. Refund Processing

After an authorized return is received, North Shore Teez generally inspects the item within 3–7 business days. If the return is approved, we will issue the refund to the original payment method used for the purchase. We do not charge a restocking fee for approved eligible returns.

After we process a refund, your bank, card issuer, or payment provider may require an additional 3–10 business days for the funds to appear in your account. Processing times vary by provider.

If an item does not meet the conditions of an approved return, we will notify you of the outcome. Where permitted, an item may be returned to you at your expense if you request its return.

8. Replacements and Remakes

For a verified production error, defect, incorrect item, or shipping damage, North Shore Teez may offer a replacement or remake instead of a refund when that solution is practical and the necessary garment or production capacity is available. If a replacement or remake is not available or is not appropriate, we may issue a refund to the original payment method.

9. Order Cancellations

Orders may be cancelled within 12 hours after purchase only if production or fulfillment has not begun. Because custom apparel moves into production quickly, requests received after that point may not be cancelled. Please see our Cancellation Policy for complete cancellation terms.

10. Contact and Business Information

If you have questions about this policy or need help with an eligible return request, please contact North Shore Teez:

• Merchant of Record: North Shore Teez
• Email: support@northshoreteez.com
• Phone: +1 (412) 742-4913
• Customer Service Hours: Monday–Friday, 10:00 AM–7:00 PM Eastern Time
• Customer Service and Returns Address: 100 Fifth Ave, Suite 410, Pittsburgh, PA 15222, United States
• Website: https://northshoreteez.com/

11. Related Policies and Updates

This policy should be read together with our Shipping Policy, Payment Policy, Cancellation Policy, Privacy Policy, and Terms of Service.

North Shore Teez may update this Return and Refund Policy from time to time. Any update will be posted on this page with a revised “Last Updated” date. The version in effect when you place an order applies to that order unless a change is required by law.