Privacy Policy

Last Updated: June 18, 2026

This Privacy Policy describes how North Shore Teez (“we,” “us,” “our,” or “Company”) collects, uses, discloses, and protects your personal information when you visit our website at northshoreteez.com (the “Website”), make a purchase, use our services, or otherwise communicate with us (collectively, the “Services”).

We are committed to protecting your privacy and ensuring you have a positive experience on our Website. Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Website or Services.

1. Information We Collect

We collect information about you in various ways to provide, improve, and personalize our Services. This information may be collected directly from you or automatically through your use of our Website.

1.1 Information You Provide Directly

Contact and Account Information:

Full name, email address, and phone number
Shipping address and billing address
Username and password (if you create an account)
Saved preferences and account settings

Order and Transaction Information:

Products purchased, quantities, sizes, colors, and styles
Order dates, amounts, and payment method (last 4 digits only)
Delivery and return information
Customization details for personalized or custom orders

Communication Information:

Messages, inquiries, and support requests you send us
Feedback, reviews, and testimonials you provide
Records of customer service interactions

Payment Information:

We do NOT directly collect or store full credit card numbers, bank account details, or other sensitive payment information. Payment processing is handled by secure third-party payment processors (such as Stripe, PayPal, or similar providers). We only receive transaction confirmations and the last 4 digits of your payment method for record-keeping purposes.

1.2 Information Collected Automatically

Device and Browser Information:

IP address and device identifiers
Browser type, version, and operating system
Device type (desktop, mobile, tablet)
Internet service provider (ISP)

Website Usage Information:

Pages visited and time spent on each page
Products viewed and items added to cart
Search queries and filters used
Referring website or source of traffic
Click patterns and navigation behavior

Cookies and Tracking Technologies:

We use cookies, web beacons, pixels, and similar tracking technologies to collect usage information and enhance your experience.
Cookies may be “session cookies” (temporary, deleted when you close your browser) or “persistent cookies” (remain on your device until deleted).
You can control cookie settings in your browser, though disabling cookies may limit Website functionality.

1.3 Information from Third Parties

We may receive limited information from trusted partners to facilitate your orders and improve our Services:

Payment Processors: Transaction confirmations and payment status updates
Shipping Carriers: Delivery status, tracking information, and delivery confirmations
Analytics Providers: Aggregated usage statistics and performance data
Marketing Partners: Information to help us understand customer preferences (only with your consent)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Essential Business Operations

Order Processing and Fulfillment: To process your orders, collect payment, arrange shipping, and handle returns or exchanges.
Customer Communication: To send order confirmations, shipping updates, delivery notifications, and return confirmations.
Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
Fraud Prevention and Security: To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other security threats.

2.2 Website Improvement and Analytics

To analyze Website usage patterns and improve user experience
To identify technical issues and optimize Website performance
To understand customer preferences and purchasing behavior
To conduct research and develop new features or services

2.3 Marketing and Communications (With Your Consent)

To send newsletters, promotional offers, and product recommendations
To notify you about special sales, new products, or company updates
To conduct surveys and gather feedback about your experience
You may opt-out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

2.4 Legal and Compliance

To comply with applicable laws, regulations, and legal obligations
To respond to lawful requests from government authorities
To protect our legal rights and enforce our Terms of Service
To maintain records for accounting, tax, and audit purposes

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

3.1 Service Providers

We share information with trusted service providers who assist us in operating our Website and conducting our business, including:

E-commerce and Hosting Platforms: Website hosting, shopping cart, and order management systems
Payment Processors: Secure payment gateways for processing transactions
Shipping and Logistics Partners: Carriers and fulfillment centers for order delivery
Analytics and Marketing Tools: Services that help us understand customer behavior and optimize marketing
Customer Support Tools: Platforms for managing customer inquiries and support tickets

All service providers are contractually obligated to use your information only for the purposes we specify and to maintain the confidentiality and security of your data.

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or legal processes
Government or law enforcement requests
Investigations of potential violations of our Terms of Service
Protection of our rights, privacy, safety, or property
Protection of the rights, privacy, safety, or property of our customers or the public

3.3 Business Transfers

If North Shore Teez is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

4.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a clear and portable format within a reasonable timeframe (typically 30 days).

4.2 Right to Correction

You have the right to request that we correct inaccurate, incomplete, or outdated information. Please contact us with details of the information you wish to correct.

4.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as information needed for legal or tax purposes). We will honor deletion requests within a reasonable timeframe, unless we are required to retain the information by law.

4.4 Right to Opt-Out of Marketing

You have the right to opt-out of receiving marketing communications at any time. You can do this by:

Clicking the “unsubscribe” link in any marketing email
Contacting us at support@northshoreteez.com with your request
Adjusting your account preferences if you have created an account

4.5 Right to Data Portability

You have the right to request your information in a structured, commonly used, and machine-readable format so you can transfer it to another service provider.

4.6 Right to Withdraw Consent

If we are processing your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent given before withdrawal.

To exercise any of these rights, please contact us using the information provided in Section 7 below.

5. Data Security and Retention

5.1 Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for data transmitted over the internet
Secure password protection for user accounts
Restricted access to personal information (limited to authorized employees)
Regular security audits and vulnerability assessments
Compliance with Payment Card Industry (PCI) Data Security Standards

Important: While we use reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You use our Website at your own risk.

5.2 Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes for which it was collected
Comply with legal, tax, and accounting requirements
Resolve disputes and enforce agreements
Protect our legal interests

Typically, we retain:

Order and Transaction Information: For at least 7 years (for tax and legal purposes)
Account Information: Until you request deletion or your account is inactive for 2+ years
Marketing Communications: Until you unsubscribe
Website Usage Data: Typically 12-24 months

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience and collect usage information. You can control cookies through your browser settings:

Google Chrome: Settings → Privacy and security → Cookies and other site data
Mozilla Firefox: Preferences → Privacy & Security → Cookies and Site Data
Apple Safari: Preferences → Privacy → Cookies and website data
Microsoft Edge: Settings → Privacy, search, and services → Clear browsing data

Note: Disabling cookies may limit certain Website features and functionality.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, apps, and services that are not operated by North Shore Teez. This Privacy Policy applies only to our Website and Services. We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child’s account. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Website and Services, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same level of data protection as your home country.

10. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Email: support@northshoreteez.com
Phone: +1 (412) 742-4913
Business Hours: Monday – Friday, 10:00 AM – 7:00 PM EST
Response Time: We aim to respond to all privacy inquiries within 30 days

Mailing Address:

North Shore Teez
100 Fifth Ave, Suite 410
Pittsburgh, PA 15222
USA

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Website and updating the “Last Updated” date at the top of this page. Your continued use of our Website and Services following any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.