Shipping Policy

Last Updated: June 18, 2026

Overview

At North Shore Teez, we are committed to delivering your custom apparel safely and efficiently. We partner with trusted carriers including USPS, UPS, and FedEx to provide reliable domestic and international shipping. Please review this policy to understand our shipping process, delivery timelines, and any associated costs.

1. Domestic Shipping (United States)

1.1 Shipping Rates and Delivery Estimates

We offer transparent, flat-rate shipping for all orders within the United States. Delivery times begin after the order processing period is completed.

Shipping Method	Order Value	Shipping Cost	Estimated Delivery Time
Standard Shipping	Under $99.00	$6.99	5–10 Business Days
Free Shipping	$99.00 and Above	FREE	5–10 Business Days

Note: Delivery time estimates are provided for reference only and are not guaranteed. Actual delivery times may vary based on destination, carrier operations, weather conditions, peak seasons, and other factors outside our direct control.

1.2 Total Delivery Timeline

Important: The delivery timeline above does NOT include order processing time. Your total delivery time from order placement to receipt is typically:

Processing Time: 1–3 business days
Shipping Time: 5–10 business days
Total Delivery Time: 6–13 business days

2. Order Processing and Fulfillment

2.1 Processing Time

All orders require 1–3 business days for inspection, quality assurance, packaging, and preparation for shipment. This processing time is separate from and does not include transit time.

2.2 Order Cut-off Time

Orders placed before 5:00 PM EST on a business day will begin processing that same day. Orders placed after 5:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.

2.3 Operating Schedule

Business Days: Monday through Friday (excluding U.S. public holidays)Business Hours: 10:00 AM – 7:00 PM ESTClosed: Weekends and U.S. public holidays

2.4 Custom Order Processing

Custom or personalized orders may require additional processing time. If your order includes custom printing or embroidery, we will provide an estimated completion date at checkout. You will receive email notification when your order enters production and when it ships.

3. International Shipping

3.1 Availability

We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination and package weight.

3.2 Estimated Transit Time

Estimated Transit Time: 10–20 business days (depending on destination country and customs processing)

3.3 International Carriers

We work with trusted international shipping partners including DHL Express, USPS International, and other local delivery carriers.

3.4 Tracking Availability

International packages include tracking numbers. However, tracking visibility may be limited after the package is transferred to a local delivery partner in your country.

3.5 Customs, Duties, and Import Taxes

For international orders, any customs duties, import taxes, VAT, or other destination-related charges are the sole responsibility of the customer. These fees vary significantly by country and are determined by your local customs authority. We strongly recommend contacting your local customs office before placing an order to understand potential additional costs.

4. Shipping Carriers and Methods

Depending on your location and order contents, your package may be shipped via one or more of the following carriers:

4.1 Domestic (United States)

USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx

4.2 International

DHL Express
USPS International
Other local delivery partners

We select the most efficient carrier based on package destination and size to ensure timely and cost-effective delivery.

5. Shipment Fulfillment Locations

To optimize fulfillment speed and delivery efficiency, orders may be shipped from our primary location in Pittsburgh, Pennsylvania, or from fulfillment partners, depending on product availability and destination. Regardless of fulfillment location, all orders meet the same quality standards and delivery commitments.

6. Order Tracking

6.1 Shipping Confirmation

Once your order has been processed and shipped, you will receive a shipping confirmation email containing:

Tracking number
Carrier information
Estimated delivery date
Link to track your package online

6.2 Tracking Your Package

You can track your shipment in real-time using the carrier’s website or the tracking link provided in your email. We recommend saving your tracking number for reference.

7. Delivery Delays and Issues

7.1 Circumstances Beyond Our Control

While we strive to deliver orders within the estimated timeframes, delays may occur due to circumstances beyond our direct control, including:

Severe weather conditions
Carrier delays or service disruptions
Customs inspections or import procedures (international orders)
High shipping volume during peak seasons
Incomplete or incorrect shipping address information
Public holidays
Natural disasters or other unforeseen events

7.2 Carrier Responsibility

Once a package is handed off to the carrier, delivery is the carrier’s responsibility. Delivery estimates provided are not guaranteed delivery dates.

7.3 Late Delivery Inquiry

If your order has not arrived within 20–25 business days after the shipment date shown in your tracking information, please contact us immediately at support@northshoreteez.com or +1 (412) 742-4913 with your order number and tracking information. We will investigate with the carrier and work to resolve the issue.

8. Address Accuracy and Responsibility

8.1 Verify Your Address

Please ensure your shipping address is accurate and complete at checkout. Your address must include:

Full recipient name
Street address (including apartment, suite, or unit number if applicable)
City
State or Province
ZIP or Postal Code
Country
Phone number (for delivery coordination)

8.2 Our Responsibility

North Shore Teez is responsible for shipping your order to the address you provide at checkout.

8.3 Your Responsibility

North Shore Teez is not responsible for delays, non-delivery, or lost packages resulting from incorrect, incomplete, illegible, or undeliverable address information provided by you at checkout.

8.4 Address Changes

If you need to change your shipping address after placing an order, contact us immediately at support@northshoreteez.com. We can only change the address if the order has not yet shipped.

8.5 Incorrect Address Consequences

If your address is incorrect and the package cannot be delivered, the carrier will attempt to return it to us. You will be responsible for any re-shipping costs.

9. Shipping Restrictions

9.1 Single Shipping Address per Order

Each order can only be shipped to one delivery address. If you wish to ship to multiple addresses, please place separate orders.

9.2 PO Boxes

We can ship to PO Boxes within the United States via USPS. However, some carriers (UPS, FedEx) do not deliver to PO Boxes. If your address is a PO Box, USPS will be used for delivery.

9.3 Military Addresses (APO/FPO)

Delivery to U.S. military addresses (APO/FPO) may be available through USPS, but not all products or carriers support military delivery. Please contact us before placing an order if you have a military address.

9.4 Remote or Rural Areas

Delivery to remote or rural areas may take longer than standard estimates or may incur additional charges. If your address is in a remote area, shipping costs will be calculated at checkout.

10. Damaged or Defective Items Upon Arrival

10.1 What to Do If Your Package Arrives Damaged

If your package arrives damaged or the item is defective, please follow these steps:

Document the Damage: Take clear, detailed photos of the damaged packaging and the item itself, showing the extent of damage.
Contact Us Immediately: Email support@northshoreteez.com or call +1 (412) 742-4913 with your order number, photos, and a description of the damage. Please do this within 48 hours of delivery.
Preserve Packaging: Do not discard the original packaging, shipping materials, or damaged item. Keep them available for carrier inspection if needed.
Resolution: We will work with you and the carrier to resolve the issue. In most cases, we will provide a pre-paid return label and issue a replacement or full refund at no cost to you.

11. Lost or Non-Delivered Packages

11.1 What to Do If Your Package Is Lost

If your package does not arrive within the estimated delivery timeframe:

Check your tracking information to see if there are any updates or exceptions.
Contact the carrier directly using your tracking number to inquire about the package status.
If the carrier cannot locate your package, contact us immediately at support@northshoreteez.com or +1 (412) 742-4913 with your order number and tracking information.
We will investigate with the carrier and work to resolve the issue, which may include issuing a replacement or refund.

12. Shipping During Peak Seasons

During peak seasons (holidays, special events, etc.), shipping volumes may be higher than normal, which could result in longer processing and delivery times. We appreciate your patience during these periods and will do our best to fulfill your order as quickly as possible.

13. Free Shipping Eligibility

13.1 Free Shipping Threshold

Free shipping is available for all orders with a subtotal of $99.00 or more (before taxes and after any discounts).

13.2 What Is Included in Subtotal

The subtotal includes the cost of all products in your order. Taxes and other fees are calculated separately and do not count toward the free shipping threshold.

14. Shipping Cost Calculation

Shipping costs are calculated at checkout based on:

Your shipping address
The weight and dimensions of your package
The selected shipping method
Any applicable carrier surcharges

All shipping costs are displayed clearly at checkout before you complete your purchase.

15. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Email: support@northshoreteez.com
Phone: +1 (412) 742-4913
Business Hours: Monday – Friday, 10:00 AM – 7:00 PM EST
Business Address: 100 Fifth Ave, Suite 410, Pittsburgh, PA 15222, USA
Trading Name: North Shore Teez
Legal Name: SENSKE CPAP SUPPLY INCORPORATED

16. Policy Updates

North Shore Teez reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website and services following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of any updates.